Terms of use

Placeholder — needs counsel. This is a structure with honest summaries, not an executed agreement. Every section needs drafting before launch — particularly the marketplace liability position, which is the one that matters when something goes wrong at a class.

Frap is a marketplace

Instructors on Frap are independent — they are not employed by us. We verify them, we take them off the marketplace when a verification lapses, and we handle booking and payment. We do not supervise a class, and we are not the provider of the teaching. What verification does and does not cover is set out here.

Accounts are opened by adults

A Frap account belongs to a parent or guardian. Children use the app through that account and never hold one of their own. There is no messaging between a child and an adult on Frap.

Money

Parents pay for enrolments through the app. Instructors set their own rates and are paid the rate they set less an agreed commission, which they see before listing anything and cannot be moved to without a record of it.

Cosmetic items in the app — themes, buddies, badge finishes — are earned, never bought. There is no price on any of them and there never will be.

The record

Verified hours are written by an instructor closing out a session and cannot afterwards be edited or deleted by anyone, including us. Genuine errors are fixed by a visible correcting entry rather than by rewriting the original.

Still to be drafted by counsel: liability and indemnity, refunds and cancellations, no-show policy, chargebacks, commission and payout terms, instructor tax status, acceptable use, suspension and termination, governing law, dispute resolution, changes to these terms, and the entity name and address in the footer.